Store Contact Information:
Address: B-549, New Fatima Jinnah Colony, Sector 11-E, Karachi Central, North Karachi Town.
Phone: 03222978452
Email: maviasiddiqui0321@gmail.com
Q: What is the standard return and refund policy at Owais General Store?
A: We offer a hassle-free refund or exchange on most defective or expired home used items returned within 24 hours of purchase.
Q: Which home used items are eligible for a refund?
A: Cleaning supplies, household utilities, and unopened personal hygiene products that are found to be defective or damaged from the store are eligible.
Q: Are there any non-refundable items?
A: Yes. For safety and hygiene reasons, opened personal care items (like soaps and toothbrushes) cannot be refunded unless they were sold defective.
Q: How many days do I have to return an item?
A: We request that you report any issues and return the item within 24 hours of your purchase to ensure a smooth refund process.
Q: Is a receipt mandatory for a refund?
A: Yes, please provide your paper or digital receipt, or a proof of transaction (like an EasyPaisa SMS) to validate the purchase.
Q: Can I exchange an item instead of getting a refund?
A: Certainly. You can easily exchange a defective product for a fresh one, or swap it for another household item of equal value.
Q: How is the refund money issued?
A: Refunds are generally issued in the original form of payment. Cash purchases receive cash back, while digital transfers will be refunded via the same digital channel.
Q: What if a delivered household item arrives damaged?
A: If a home delivery item arrives damaged, notify us immediately on WhatsApp with a picture of the item. We will arrange a replacement on our next delivery run.
Q: Who bears the delivery charges for returned items?
A: If the mistake was ours (e.g., sending the wrong or damaged item), we will cover the replacement delivery cost. For standard exchanges based on customer preference, the customer must bring the item to the store.
Q: How do I initiate a refund or exchange?
A: Bring the item to our physical location at B-549, New Fatima Jinnah Colony, Sector 11-E, Karachi Central, North Karachi Town, or contact us at 03222978452 or maviasiddiqui0321@gmail.com.